Contact us

Complaints Resolution and Referral Service (CRRS)

The CRRS believes complaints and feedback are positive as they assist in service improvement. The CRRS believes that every person has the right to make a complaint if they are not happy with the CRRS. To make a complaint please follow the three steps below:

  1. Contact us via our online feedback form below, or call 1800 880 052 and speak to the officer you have been dealing with. If you do not feel you can talk to them ask for a manager.
Fields marked with * are required.
 
 
 
 
 
 


8 + 2 =

 

2. If you are not happy with the outcome of your complaint after speaking to the CRRS manager?
    
Call 1800 634 035 for the Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA).

http://www.fahcsia.gov.au/contactfahcsia/Pages/ComplaintsManagementSystem.aspx
 ( this link to the name of FaHCSIA opens in its own window)

3. If you are still unhappy with the outcome of your complaint after having raised it with FaHCSIA?
You can then progress your complaint to the Commonwealth Ombudsman by calling 1300 362 072

http://www.ombudsman.gov.au/pages/making-a-complaint/
(this link to the Commnonwealth Ombudsman opens in its own window)

 

 Quick contacts

Free call 1800 880 052
Email
crrs@pwd.org.au
Fax 02 9318 1372
Telephone typewriter (TTY)
Free call 1800 301 130
Mail
Locked Bag 2705
Strawberry Hills NSW 2012
Translating and Interpreting Service
Call the Translating and Interpreting Service on 13 14 50
and ask them to call the CRRS for you.
National Relay Service
Call the National Relay Service on 1800 555 677
and ask them to call the CRRS for you.