What do people say about the CRRS?

Complainant feedback about the CRRS

"The service was excellent."
"The CRRS was very helpful and good; they listened to me and gave me some good ideas and strategies to help resolve my complaint. All resolved!"
"The CRRS understood where I was coming from. Very helpful and very good in getting problem resolved."

"All very reasonable. Happy to hear both sides before reaching a conclusion. Looking at solutions not blame. A good necessary service."
"Willingness to listen to our version of events and remain impartial."
"Very helpful throughout the process. Very understanding about the program and process."

"Officer was attentive, respectful, helpful and I felt heard. Officer was fair, impartial and understanding at all times. Very professional attitude, excellent interpersonal skills and followed through."
"Very good staff who are fair. I could read the letter in large print."
"You did a wonderful job, I am now working in open employment and doing very well."
"Very helpful. Very happy."
"Extremely helpful, offering further info and advice. I was informed about the process and avenues to follow. I received a follow up phone call to see if the situation had improved."
"The staff overall were very efficient and courteous. The correspondence was prompt and efficient and letters were able to be clearly understood. Also the brochures were very handy. The CRRS were very neutral and fair/impartial which in turn gives confidence in the CRRS. The CRRS worked with me step by step. If you keep delivering the service that I have experienced then that is all you can ask for."

"Staff spoke very clearly, calmly and straight to the point. It was an easy quick process and the officer was a good mediator."
"Staff were very professional and informative."
"Officer could not have been more professional, helpful or expert in assisting us to process this complaint. The CRRS is indeed lucky to have an officer of such competency in their organisation."
"Officer was very professional and keen to listen to services version."

"I was first unsure about meeting the service but when I spoke to them and told them my complaint, they listened and it was cool."
"It helped a lot to have someone supporting me at the meeting."
"(The meeting) allowed me to express myself and say the things I needed to say."
"Could not have done it on my own. The support from you (CRRS) in setting up the meeting, talking to the service and letting them know about my complaint was very very helpful."
"I was initially very nervous but it all ended up very good. Problem was resolved and very successful and very pleased with outcome. Satisfied that it was resolved."
"When I first rang the CRRS I was very upset and very nervous. The Intake Officer was very good at what she did. Very helpful! She asked lots of questions about my complaint."