Helping services improve

As well as resolving complaints about disability employment and advocacy services, the CRRS assists with service improvement by:

• Informing services about best-practice policy and practice
• Providing training and support to services to resolve complaints internally.

The CRRS resolves complaints throughout Australia and is able to identify systemic issues affecting services and their clients. The CRRS liaises with the Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) and the Department of Education, Employment and Workplace Relations (DEEWR) about such concerns (e.g. funding, unmet needs, support services) so that they can look in addressing them.

The CRRS provides materials for services to support the improvement of internal complaints management. These can be downloaded from our publications page.

The CRRS also runs a limited number of information and training sessions for services throughout the year. To find out about forthcoming sessions or to request a session, please contact us. More information about free employee/client presentations about complaints around abuse and neglect (Standards 7 and 12) can be found in our training flyer.

The CRRS has also developed a free staff information and support session in conjunction with the National Disability Abuse and Neglect Hotline.