Helping services improve

As well as resolving complaints about disability employment and advocacy services, the CRRS assists with service improvement by:

• informing services about best-practice policy and practice
• providing training and support to services to resolve complaints internally.

The CRRS resolves complaints throughout Australia and so is able to identify systemic issues affecting services and their clients. The CRRS liaises with the Department of Families, Community Services and Indigenous Affairs and the Department of Employment and Workplace Relations about such concerns (e.g. funding, unmet need, support services) so they can look at addressing them.

The CRRS has training materials for services on how to improve internal complaints management. These can be downloaded from our Publications page.

The CRRS also runs a limited number of information and training sessions for services throughout the year. To find out about forthcoming sessions, or to request a session, Contact us.

More information about free employee/client training about complaints around abuse and neglect (Standards 7 and 12) can be found in our training flyer.

The CRRS has also developed a free staff training session in conjunction with the National Disability Abuse and Neglect Hotline.