Privacy Policy


The Complaints Resolution and Referral Service (CRRS) provides the following privacy statement.

Site Visit Data

Whenever you visit this website, our internet service provider makes a record of your visit and logs the following information for statistical and system administration purposes:

  • Your server address;
  • Your top level domain name (for example .com, .gov, .au, .uk etc);
  • The date and time of your visit to the site;
  • The pages you accessed and documents downloaded;
  • The previous site you have visited; and
  • The type of browser you are using.

This information does not identify you personally and you remain anonymous.

No attempt will be made to identify users or their browsing activities based on the information collected except in the unlikely event of an investigation, where a law enforcement agency may exercise its authority to inspect Internet Service Provider log files.  

Cookies 

A cookie is a parcel of text sent to and from the browser and the server that it accesses. A webserver uses cookies to collect data about browsers, including the information requested and sent.

This website uses cookies to store information, such as your personal preferences when you visit our site. They do not collect personal information that identifies you.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ('Google'). Reports obtained from Google Analytics are used to improve the efficiency and usability of the website.

Google Analytics uses cookies to collect information and compile reports about how users use this site. Information is collected anonymously and it reports on website trends without identifying individual users.

For more information about Google's privacy policy, please visit the Google Privacy Center. More information about how Google Analytics collects and uses data is available here.

Contacting the CRRS through our contact or feedback forms

Any personal information you submit via our online contact and feedback forms (address, telephone number, email) will be recorded and used solely for the purposes for which you have provided it. We will not use it for any other purpose and will not disclose it without your consent, unless required to do so by law.

Users should be aware that there are inherent risks in transmitting information across the internet. If you have concerns about using our online forms, please use one of the alternative methods listed below to contact us.

Links to other sites

Our website contains links to external sites. These sites are not under our control and you are advised to review their privacy statements.

CRRS Privacy Policy

The CRRS is subject to the Commonwealth Privacy Act 1988, which requires that we comply with the National Privacy Principles (NPP) set out in the Act.

For detailed information about how we apply the NPPs in our work, please refer to our Policies and Procedures.

 

Contact details

Complaints Resolution and Referral Service

Locked Bag 2705
Strawberry Hills NSW 2012

Freecall: 1800 880 052
TTY: 1800 301 130
NRS: 1800 555 677
TIS: 13 14 50

Fax: 02 9318 1372

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it