Publications

The links below will open a document in a new window.

CRRS brochure

This document outlines the types of complaints the CRRS can look in to.

Acrobat [ .pdf 8pp 1396KB]

Acrobat - Chinese [ .pdf 8pp 648KB]

Acrobat - Vietnamese [ .pdf 8pp 1011KB]

Audio [ .mp3 6439KB]

Text [ .rtf 74KB]

Policies and procedures [Word 98pp 926KB]

This document outlines how the CRRS operates.

Local resolution meeting documents [Word 49KB]

This consists of an agenda, agreement form and meeting guidelines to assist services when having a meeting to resolve a complaint.

Complaints policy checklist

A best-practice checklist for services developing or reviewing a complaints policy.

Feedback about the CRRS

These documents are for providing feedback to the CRRS.

Complainant feedback

Complainant feedback -- pictorial

Service feedback