CONTRAST 
Publications
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CRRS brochure
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The brochure outlines the types of complaints the CRRS can look into.
Acrobat - English [.pdf 1.3MB]
Acrobat - Chinese [.pdf 6.48MB]
Acrobat - Vietnamese [.pdf 1.01MB]
Audio [.mp3 6.43MB]
Text [.rtf 74KB]
CRRS factsheet
The factsheet outlines common complaints the CRRS deals with.
Acrobat - English [.pdf 651KB]
Acrobat - Arabic [.pdf 1.04MB]
Acrobat - Chinese [.pdf 1.07MB]
Acrobat - Greek [.pdf 1.01MB]
Acrobat - Italian [.pdf 1.01MB]
Acrobat - Vietnamese [.pdf 1.03MB]
Text [.rtf 46KB]
CRRS poster
The CRRS poster is also available for download.
Policies and procedures 2009 - 2011
Policies and procedures 2009 - 2011 [ .doc 1.86MB]
This document outlines how the CRRS operates.
Local resolution meeting documents
Local resolution meeting documents [ .doc 49KB]
This consists of an agenda, an agreement form and meeting guidelines to assist services when having a meeting to resolve a complaint.
Complaints policy checklist
A best-practice checklist for services developing or reviewing a complaints policy.
Feedback about the CRRS
This document is for providing service and/or complainant feedback about the CRRS.
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